Booking and Cancellation Policy
This policy explains how booking requests are handled on www.morvexalindra.com, when a request becomes confirmed, how prepayment may apply, and the rules for cancellation, refunds, date changes, and availability. It should be read together with our Privacy Policy and Terms of Service.
1. Booking requests
A booking form submission is a request only. Submission does not by itself create a confirmed reservation unless we expressly confirm availability, material conditions, and any applicable price or prepayment terms in writing by email or other stated contact method.
2. Confirmation
A booking becomes confirmed only after we send a confirmation message and, where required, receive the stated deposit or prepayment within the specified time. If payment is not received on time, the requested dates or services may be released.
3. Pricing and prepayment
Before confirmation, we provide the essential conditions of the requested service, including price components known at that time, inclusions, exclusions, expected timing, organizer or intermediary role, and any host- or season-based limitations. Where a deposit or full prepayment is required, this will be stated before you commit.
4. Cancellation by customer
Cancellation requests should be sent promptly to contact@www.morvexalindra.com. Refund eligibility depends on the timing of cancellation, any non-recoverable third-party or host charges, and whether services were specially reserved for your dates. If specific cancellation terms apply to a particular offer, they will be disclosed before confirmation and will prevail for that booking.
5. Changes and no-shows
Date changes are subject to availability, seasonal limits, host approval, and possible price differences. A no-show or late arrival may be treated as a used reservation to the extent permitted by the disclosed booking terms and actual supplier conditions.
6. Availability and program conditions
Availability may change due to season, host capacity, transport, safety, local conditions, or other material operational limits. Farm, rural, cultural, or local-tradition experiences must be understood as subject to actual host readiness and real conditions on the date of service.
7. Complaints
If you have a complaint, please contact us directly at contact@www.morvexalindra.com or +380 936 426 5887 so we can review and attempt to resolve the issue internally without delay.
8. Legal basis
This page is prepared with regard to Law of Ukraine "On Electronic Commerce" No. 675-VIII of 03.09.2015, Law of Ukraine "On Consumer Rights Protection" No. 1023-XII of 12.05.1991, Law of Ukraine "On Tourism" No. 324/95-ВР of 15.09.1995, and Law of Ukraine "On Advertising" No. 270/96-ВР of 03.07.1996.